[Asterisk-Users] CRM integration (was RE: CallerID)

Thu May 26 18:05:08 MST 2005

Thx Michiel, Ill grab it again and examine...

Thx!

|-----Original Message-----
|From: asterisk-users-bounces at lists.digium.com 
|[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of 
|Michiel van Baak
|Sent: Jueves, 26 de Mayo de 2005 02:22 p.m.
|To: asterisk-users at lists.digium.com
|Subject: Re: [Asterisk-Users] CRM integration (was RE: CallerID)
|
|On 18:48, Wed 25 May 05, Anton Krall wrote:
|> Michiel.
|> 
|> To help better understand what xmlhttp does with asterisk, could you 
|> modify your tgx file and strip everything related to db and make a 
|> sort of hello world script? In fact, something small like connecting 
|> to the manager (of course, we each have to put our config there) and 
|> maybe issue a sip show peers and show how this can be done 
|and update in realtime via web?
|> 
|> What do you think? This will elp grasp the concept of xmlhttp and 
|> connecting to the manager.
|> 
|
|Anton,
|
|My script is not connecting to the manager interface.
|The php script is run as agi script as first when a call comes 
|in. The php script will know the callerID of the calling 
|party, that is something the AGI interface provides to the script.
|Then the AGI script connects to my CRM database to do a lookup 
|on the phone number. If it finds a match it will put the 
|companyName and the records ID in a temporary table in the 
|same database. Of course instead of storing it in a database 
|it can also write a little xml file. I think I will do that in 
|the next release of our CRM app (Where this code is taken from).
|I altered the agi script to simplify it a little and I added 
|comments to explain what is being done.
|I will also do this to the php script that generates the 
|callerID notification in my CRM app.
|I will upload the new agi to my server as soon as this mail is 
|sent. Just for the record:
|http://michiel.vanbaak.info/Files/
|
|Have fun,
|
|>  
|> 
|> |-----Original Message-----
|> |From: asterisk-users-bounces at lists.digium.com
|> |[mailto:asterisk-users-bounces at lists.digium.com] On Behalf 
|Of Michiel 
|> |van Baak
|> |Sent: Mi?rcoles, 25 de Mayo de 2005 02:04 p.m.
|> |To: asterisk-users at lists.digium.com
|> |Subject: Re: [Asterisk-Users] CRM integration (was RE: CallerID)
|> |
|> |On 10:17, Wed 25 May 05, Rusty Shackleford wrote:
|> |> > -----Original Message-----
|> |> > From: asterisk-users-bounces at lists.digium.com
|> |> > [mailto:asterisk-users-bounces at lists.digium.com] On Behalf
|> |Of Anton
|> |> > Krall
|> |> > Sent: Wednesday, May 25, 2005 7:41 AM
|> |> > To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
|> |> > Subject: RE: [Asterisk-Users] CRM integration (was RE: CallerID)
|> |> > 
|> |> > 
|> |> > It doesn?t seem to be complicated but for example, the things 
|> |> > that bother me are refreshes, I don?t want to use meta
|> |refreshes for this
|> |> > monitoring webpage every X seconds, rather, use something more 
|> |> > realtime... Any ideas?
|> |> 
|> |> And that's the real trick. Web browsers, unless they are
|> |instructed to
|> |> do otherwise, don't DO anything once they've completed
|> |loading a page.
|> |> So without instructing them to refresh, they aren't going to
|> |be aware
|> |> of a server-side change, such as an incoming call. For 
|that, you're 
|> |> going
|> |
|> |This is not true. If it was for pure HTML only, yes, you 
|are correct. 
|> |But with javascript you can start a timer and execute a javascript 
|> |function every once in a while.
|> |If this javascript loads an XML document off the server, 
|you're there 
|> |;)
|> |
|> |
|> |> to have to have some way of sending a message TO the client 
|> |> machine, have it received by that machine, and have that client 
|> |> machine take the desired action (pop up an incoming call dialog, 
|> |> load a contact record, etc.).
|> |> 
|> |
|> |Have a look at the tgz file I posted earlier
|> |
|> |> --
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|> |> 05/20/2005
|> |>  
|> |> 
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|> |--
|> |Michiel van Baak
|> |http://lunteren.vanbaak.info
|> |michiel at vanbaak.info
|> |GnuPG key: 
|> |http://pgp.mit.edu:11371/pks/lookup?op=get&search=0x7E0B9A2D
|> |
|> |"Two of the most famous products of Berkeley are LSD and BSD. 
|> |I don't think that this is a coincidence."
|> |
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|--
|Michiel van Baak
|http://lunteren.vanbaak.info
|michiel at vanbaak.info
|GnuPG key: http://pgp.mit.edu:11371/pks/lookup?op=get&search=0x7E0B9A2D
|
|"Two of the most famous products of Berkeley are LSD and BSD. 
|I don't think that this is a coincidence."
|
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