[Asterisk-Users] CRM integration (was RE: CallerID)

[Alex Barnes]

> > 
> >| -----Original Message-----
> >| From: asterisk-users-bounces at lists.digium.com
> >| [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of 
> >| Michiel van Baak
> >| Sent: Martes, 24 de Mayo de 2005 04:45 p.m.
> >| To: asterisk-users at lists.digium.com
> >| Subject: Re: [Asterisk-Users] CallerID
> >| 
> >| On 23:44, Tue 24 May 05, Anton Krall wrote:
> >|> I like you scenario Michiel!
> >|> 
> >|> Ok, I have sugarcrm installed on the same box as
> >| asterisk...What do I
> >|> need to do in order to, for example, start my softphone 
> or hardphone
> >|> and when an incoming calls comes in, make a window popup 
> (web window 
> >|> that is) and show the contact window for that particular 
> >| callerid on sugarcrm..

<SNIP>

> >| 
> >|> 
> >|> | -----Original Message-----
> >|> | From: asterisk-users-bounces at lists.digium.com
> >|> | [mailto:asterisk-users-bounces at lists.digium.com] On Behalf
> >| Of Michiel
> >|> | van Baak
> >|> | Sent: Martes, 24 de Mayo de 2005 02:14 p.m.
> >|> | To: asterisk-users at lists.digium.com
> >|> | Subject: Re: [Asterisk-Users] CallerID
> >|> | 
> >|> | On 11:18, Tue 24 May 05, Anton Krall wrote:
> >|> |> Anyway that works would be nice :) What I would like to do
> >|> | Is get the
> >|> |> callerid and then pass that parameter in order to open 
> a http url
> >|> |> containing the callerid to pass or open a CRM webpage 
> >| like SugarCRM.
> >|> |> 

<SNIP>


Think I missed this thread first time round!

I am the Tech Director of a company that developes CRM for the
automotive industry.

We have full integration with asterisk into our PHP web system.

Getting things to pop/update on a web page when a call comes in is
slightly tricky.
This either requires an often horrific polling solution or some
data-push mechanism.

Java applet was one choice but I really dislike java applets in web
pages 
(yes am a java dev but I guess that's just me)

We went for a Flash and remoting solution and it works an absolute
charm.

If anyone knows of a light weight data-push mechanism that works
cross-browser 
(IE is the main culprit here) that would be good to know!

I would of course be very interested in any other ideas people have for
better / 
different solutions or any features that we may not have considered yet.

Of course everything we do has to be scaleable to be multiple asterisks
talking 
to web servers.  But then that means the clients are separated away

So far:

Incoming caller alert with customer lookup (flash)
Click-to-dial
Browsable call logging
Playable call recordings from web page
Call recordings attached automatically to customer files / specific
tasks / appointments
Quick number add (click a button to add the current caller's number to
the customer file)



Cheers

alex


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