[Asterisk-Users] Broadvoice Toll-Free IVR issues

Paul digium-list at 9ux.com
Mon May 16 15:08:36 MST 2005


You should try each possible setting and see if the primary and tollfree 
numbers work with them. Then call BV, wait on hold for 15 minutes and 
get dropped to a fast busy signal.

kanderson at zee-way.com wrote:

>I'm using dtmf=inband and dtmfmode=inband. Should I try rfc2833? From what
>I could tell, Broadvoice "might" support it, but others have said that they
>don't.
>
>Original Message:
>-----------------
>From: Paul digium-list at 9ux.com
>Date: Mon, 16 May 2005 15:28:48 -0400
>To: asterisk-users at lists.digium.com
>Subject: Re: [Asterisk-Users] Broadvoice Toll-Free IVR issues
>
>
>kanderson at zee-way.com wrote:
>
>  
>
>>Perhaps someone else has had this issue. I currently have BroadVoice as my
>>SIP provider with two phone numbers. The first number is my primary local
>>number; the second is an 877 toll-free number.
>>
>>The issue is with the IVR abilities. When calling the primary number you
>>can press 200 at the main menu and receive my extension. When calling the
>>877 number, 200 will result in “that option is invalid”… Heck, just after
>>pressing “2” it will give that message. If you press 1 it takes you to the
>>support queue. The IVR is set up to give you the sales queue after pressing
>>2, but it doesn’t do that either.
>>
>>Anyone have any ideas?
>>
>> 
>>
>>    
>>
>I remember running into something else that was different for the 
>tollfree number with BV. IIRC - the supported codecs differed. It makes 
>me think that the tollfree calls come from a different gateway. They 
>only allow one SIP device(whether hardware or software) per account 
>which rules out the most obvious workaround for the problem. Looks to me 
>like dtmf settings are different on the two gateways/routers they are using.
>
>  
>




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