[Asterisk-Users] Callerid on PC and more

[Robert Goodyear]

>
> |-----Original Message-----
> |From: asterisk-users-bounces at lists.digium.com
> |[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of
> |Robert Goodyear
> |Sent: Domingo, 15 de Mayo de 2005 08:42 p.m.
> |To: Asterisk Users Mailing List - Non-Commercial Discussion
> |Subject: Re: [Asterisk-Users] Callerid on PC and more
> |
> |
> |On May 15, 2005, at 5:29 PM, Anton Krall wrote:
> |
> |> Guys.
> |>
> |> This is a good one... Is anybody doing callerid on the PC? What are
> |> you using besides yac or things like that? And are you using
> |some CRM
> |> like Goldmine with it?
> |>
> |> Good huh?
> |>
> |>
> |
> |Yes, I touch userrecords in my SugarCRM implementation when an
> |in- or outbound match is found. Assuming a match, I pop up the
> |record on a user's  PC to encourage a conversation log or
> |disposition report against that record.
> |
> |Also, the evidence of a call event against an existing record
> |with a lack of an associated convo log tells us our employees
> |aren't faithfully tracking customer interaction.
> |
> |/rg
> |
On May 15, 2005, at 6:52 PM, Anton Krall wrote:

> How are you popping up the screen on the users pc side?
>

A listener on each client that calls an internet UA on significant 
events.

> Have you tried goldmine?

No. I prefer more control of the deployment. Which is probably my own 
version of consultant-speak for "I prefer to take more profit."