[Asterisk-Users] Callerid on PC and more

[Robert Goodyear]

On May 15, 2005, at 5:29 PM, Anton Krall wrote:

> Guys.
>
> This is a good one... Is anybody doing callerid on the PC? What are you
> using besides yac or things like that? And are you using some CRM like
> Goldmine with it?
>
> Good huh?
>
>

Yes, I touch userrecords in my SugarCRM implementation when an in- or 
outbound match is found. Assuming a match, I pop up the record on a 
user's  PC to encourage a conversation log or disposition report 
against that record.

Also, the evidence of a call event against an existing record with a 
lack of an associated convo log tells us our employees aren't 
faithfully tracking customer interaction.

/rg