[Asterisk-Users] Dead Polycom ip500

[Ryan Stark]

I've got an ip500 phone that had the same thing happen I've swapped 
power supplies, tried resets, reboots, leaving it unplugged for a week 
etc.  The vendor I bought from turned out not to be polycom authorized 
even though the sales guys said they were and now I can't get polycom 
support on  it, it looks like I'm going to force them to take the 
unsupported phone back and give me my money back.  The one time I got a 
polycom guy who would speak to me on the line he said that there was a 
reflash procedure and something about a jumper, but he was level 1 and 
he took down my info to send me to level2 to do the procedure and level2 
said they wouldn't help me.

-Ryan

Wilson Pickett wrote:
> Hi,
> 
> I just got and setup a new ip500 yesterday and it worked for about 15
> minutes. Then it froze during a reboot.Now, when power cycled, the
> logo comes on for 3 seconds and then the screen is blank and nothing
> further happens. 468*  factory reset doesn't work. I am about to send
> the phone back, but wonderd if anyone had a suggestion first.
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