[Asterisk-Users] outsourced pbx functionality- distributing calls evenly amongst agents

[Iqbal]

Hi

With asterisk is it possible to evenly distribute calls amongst agents, 
even if a agent is free, but has previously received a call, is it 
possible to send it to one who hasnt.

As for call stats, what is the best software for this, in terms of 
allowing call snooping (like altigen), and also just graphing of call 
volume.

tks
Iqbal