[Asterisk-Users] ACD queue question

[Joe Dennick]

The first call for each agent probably goes that way, but then after a
few calls have rolled through the queue, the strategy you specify (like
LeastRecent) should come into play.

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Eric Rees
Sent: Tuesday, March 29, 2005 9:51 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: [Asterisk-Users] ACD queue question


I have a simple 4 person ACD queue using the AgentCallback function.  No
matter what strategy I use, anytime someone calls into the queue
asterisk dials the agents in the order that they are listed in the
agents.conf file.  This doesn't seem right to me, or am I wrong.

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