[Asterisk-Users] Best Headsets for a Call Center Environment

[Peter Svensson]

On Fri, 25 Mar 2005, Jessie Mabanglo wrote:

> You can look for Plantronics.. we're been using here in our call center for
> 2 years...they have a variety of models...

Our call-center were allowed to test quite a few borrowed headsets. 
Sennheiser telecom headsets generally came up on top when considering 
audio quality and comfort. 

http://www.sennheisercommunications.com/pr-professional.html

Their semi-closed design with directed microphones work very well when 
there are a lot of conversations in the same room. I think we mostly use 
the SH350.

I have not seen any pc-headsets that are nearly as good from any 
manufacturer. If you must have the call center on softphones then get an 
adapter and use telecom headsets. 

Peter

> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com
> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Matt Roth
> Sent: Friday, March 25, 2005 9:51 AM
> To: asterisk-users at lists.digium.com
> Subject: [Asterisk-Users] Best Headsets for a Call Center Environment
> 
> I'm looking for suggestions as to the best multimedia headsets for a 
> call center environment.
> 
> A few considerations:
> 1) USB headsets are preferable, because they don't require a soundcard.
> 2) Omnidirectional microphones are problematic, because they pick up too 
> much background noise.
> 
> Thanks,
> 
> Matthew Roth
> 
> http://www.voip-info.org/tiki-index.php?page=Running%20Asterisk%20on%20Debia
> n
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Peter
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