[Asterisk-Users] ZapBarge restrictions?

Damon Estep damon at suburbanbroadband.net
Sat Mar 19 09:06:40 MST 2005


Anyone successfully implemented a solution for allowing ZapBarge call
monitoring only for a specific group of agents calls?

The issue I see is that the feature only works on zap channels, and all
of the agents (in many cases) are IP phones.

Allowing ZapBarge and ZapScan on the TDM PSTN (t100p) interface has
privacy issues for senior managers, but would allow all outbound zap
calls to be monitored.

We really do not want the call center supervisor to be able to hear the
CEOs calls now do we?

Any solutions?



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