[Asterisk-Users] Call Center software opensource or commercial

[Erick Perez]

Hi there, we are looking for an opensource or commercial * based Call Center.
Full ACD, call monitoring, multiple queue, IVR, voicemail, management,
reporting, CDR, etc is needed. over 100 seat can be the initial target
and will grow in a very short time.

SIP phones will be used and multiple E1 lines incoming, so to provide
full failover a cluster of * machines or some other form of redundancy
must be used.

I'm sure custom programming will be requiered so offerings are
accepted but all work will be done remotely since we are in Central
America (unless you happen to live in our country of course...)

Any real experiences with * on this?

please for commercial offer reply off-list to eaperezh at gmail.com since
I think the rules of this forum prohibits commercial offerings.

So far i have found
http://www.aspect.com/
http://www.ebiitech.com/

Thanks in advance,


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Erick Perez
Linux User 376588
http://counter.li.org/  (Get counted!!!)
Panama, Republic of Panama