[Asterisk-Users] Re: Using asterisk as Quality Monitoring Platform?

Jason Kawakami jkkawakami at optellabs.com
Tue Jun 28 07:37:03 MST 2005


> Is anyone using Asterisk as a Quality Monitoring Platform for random
> recording of inbound calls that come into another ACD?

we have several clients that  we are doing something similar with.  we are
doing full call logging  by tapping the telco lines.

<snip>
> The connection to the Aspect ACD could be done via POTS ports or SIP
> ports.  The Aspect CTI system could be queried via CRON for choosing
> which calls to monitor and when.  Once the calls are recorded (the
> tough part) I can set up a PHP based intranet site for hosting,
> delivering, and scoring to the supervisors.

on the contrary, the call recording is probably the easy part.  sounds like
you have the tough stuff sorted.

Jason Kawakami
www.optellabs.com
Salt Lake City, UT





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