[Asterisk-Users] Queue issues: timeout and leastrecent strategy

[Johann]

Joerg,

You will need to have the agent kicked from the queue for it to properly 
pass to the next agent..  In agents.conf under [agents], set 
"autologoff=10".  This will kick them out of the queue(logs them out) 
for not answering after 10 seconds.

--johann

Joerg Wolf wrote:

> Hi,
>
> I've configured a queue with dynamic agents and leastrecent strategy. 
> If the "least recent agent" doesn't pick up the current call from the 
> queue, the call will be presented to him again and again, even when 
> there's yet another agent available.
> I would expect that after timeout occurs on the first agent, the next 
> to least recent agent will be tried and so on and so forth... (as it 
> happens in case of an busy least recent agent).
>
> Did I miss something in the config or is this the intended behaviour?
>
> Thanks!
>
> cheers
> Jörg
>
>
>
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