[Asterisk-Users] Re: So you all think VoIP sypply is warm andfuzzy

Tue Jul 19 19:55:16 MST 2005

Good thing you wasted everyones time here in your tiraid instead of
having an intelligent conversation with your vendors in the first
place.

On 7/19/05, Michael D Schelin <mike at shelcomm.com> wrote:
> After an extensive conversation with Mediatrx 's sales department , I stand
> corrected and  so does the salesman who spoke to me. My apologies to Voip
> Supply. I understand now you never knew about  the  CD. 
> 
> Garrett Smith wrote:
> 
> 
> 
> I though I would post an update for everyone on what DOES and DOES NOT come
> with every Mediatrix product.
> 
>  
> 
> Every Mediatrix product, EXCEPT the 2102 comes with a CD. The 2102 does not
> come with a CD.
> 
>  
> 
> As per Michael in the Mediatrix Sales Department, the CD and provisioning
> tool is a separate part number that needs to be requested at the time of
> purchase, and ordered in addition to the unit. Because this is a service
> provider unit, Mediatrix and their distributors DO NOT include the CD and
> PROVISIONING tool unless it is ordered. 
> 
>  
> 
> Why? Because once you get one CD there is no need to keep receiving them,
> when ordering in bulk.
> 
>  
> 
> So, if any of you plan to order the Mediatrix 2102 from anyone, make sure
> you ask for the CD at the time of purchase.
> 
>  
> 
> I would like to thank Mr. Schelin for bringing this to our attention and we
> will be updating our site to prevent this sort of problem from occurring
> again.
> 
>  
> 
> If anyone has any further questions about the 2102, or how to order one with
> or without the CD, please contact me offlist.
> 
>  
> 
> Thanks!
> 
>  
> 
> 
> Garrett Smith
> 
> <gsmith at voipsupply.com>
> 
> 716-250-3408 Direct
> 
> 716-903-9495 Cell
> 
>  
> ________________________________
> 
> 
> From: asterisk-users-bounces at lists.digium.com
> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf
> Of Michael D Schelin
> Sent: Tuesday, July 19, 2005 1:35 PM
> To: Mark Musone; Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: Re: [Asterisk-Users] Re: So you all think VoIP sypply is warm
> andfuzzy
> 
>  
> 
> Real scary ....  whooooo  
> Don't bash my company. You've never used us. I test products for deployment
> so my customers don't have to call in for help. When I have to waste my time
> hunting down software then I get mad. Mediatrix has been great about getting
> this software to me. There is a limited web server built in to their
> products but you can not provision it without their software. And the person
> who said this was not the correct forum to complain to, your right. I'm
> sorry to all of you for informing you about the business practices of a
> supplier. I believe now that someone removed the standard provising cd that
> is shipped with every Mediatrix product.  So everyone, make sure you receive
> all that you've paid for. 
> 
> I'm ending this thread now.
> 
> 
> Mark Musone wrote: ..all i know is that if this guy is bitching about a
> non-existant CD
> and is unable to provision
> a simple VOIP device, then i would be terribly afraid of his companies
> technical ability for their actual VOIP service..
>  
> scary..a VOIP provider that can't even provide themselves...
>  
>  
>  
> On 7/19/05, Jason Stewart <jstewart at rtl.org> wrote:
>   
> 
> On 18/07/05 17:06 -0700, Michael D Schelin wrote:
>     
>    I was waiting for everyone to reply so here is mine.. Check out the
>    Mediatrix web site. There are no downloads or lists of resellers who
> might
>    have this provisioning software that is normally included with purchase.
>    You may be right that it is a refurb but every indication points that it
>    is not.  I have contacted both companies and I'm waiting for replys. I'm
>    on the west coast and it took over 7 days to get here. I am a little
>    pissed when all other ATA's are configurable from their built in web
>    server. And Yes, I'm self serving as well as mostly everybody I've ran
>    into in this business.  This unit was purchased for testing. Because of
>    the timezone problem, When I get the product from UPS it's too late to
>    call Canada or FL. when all I need is a simple download to correct the
>    problem.  Is it too much to expect everything in the box when you
> purchase
>    it? Or have a web site with these free included software so if this
>    happens we don't wast our valuable time.  By the way I did get an email
>    from VOip Supply asking me to wait until morning so they could find the
>    software.  This is at 2:30 PST.  This complaint was to hear from others
>    about VoIP Supply and their business practices. I wanted to get feedback
>    ether way, or maybe a contact name so I can get this paper weight working
>    and tested.  Has anyone used the 2102? Please let me know.
>  
>       
> Obviously you have a misunderstanding. Why not assume that there is a
> misunderstanding, with voipsupply then work from there instead of
> dumping your anger out on all of us?
>  
> I don't doubt that there is a CD or there was once a CD that shipped
> with the 2102, but - According to the Medaitrix Web Site...
>  
>  
> --- Copy and paste from mediatrix web site ---
> With the Mediatrix 2102, service providers get the product
> characteristics allowing them to successfully deploy residential IP
> telephony applications. The Mediatrix 2102 provides a web interface,
> giving users a convenient access to the unit for initial set-up. The
> Mediatrix 2102 can auto-provision by fetching its encrypted
> configuration file from a TFTP or HTTP server making installation
> transparent to end-users. To further facilitate deployments, factory
> loaded configurations are possible. Automatic firmware and
> configuration file downloads ensure that the 2102 is always
> up-to-date.
> --- end ---
>  
> You are supposed to use a web interface for initial set up.
>  
> Jason
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>  
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