[Asterisk-Users] OT Number of Agents for Tech Support Call Center

[Steven Kalcevich]

HI there

Try this

http://www.erlang.com/calculator/erlc/

http://www.erlang.com/calculator/erlb/




Steve Totaro wrote:

> This is off topic but also seems like the best place to get an 
> educated answer.  I am looking for an estimated ratio of users to 
> agents.  The call center will handle all calls for the enterprise and 
> hand off tickets to tier two and three if they cannot be resolved by 
> the intial call.  Supporting Windows systems, logins, MS apps, 
> printers... etc, nothing special.
>  
> Does anyone know the magic ratio off hand?
>  
> Thanks,
> Steve
>
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