[Asterisk-Users] Advanced Agents - Need a nice web interface

[Paul Rodan]

Can anybody help me find this patch? 

So nobody knows of a pre-built web-interface that can accomplish these
goals?  Ohh well, time to work with a developer to custom build one. Anybody
else interested in these features? Should I post the source/code once I have
it?



-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Nathan Bowyer
Sent: Wednesday, January 19, 2005 4:02 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] Advanced Agents - Need a nice web interface

On Wed, 19 Jan 2005 12:56:59 -0500, Paul Rodan <asterisk at glitch.cc> wrote:

[snip]

> 3. Create historical report to pull agent activity.  Should display
> login/logout activity.  Be able to pull information by rep and timeframe.

This could probably be done with the CDRs and queue_log.

> 4. Create "hold calls/bypass" statuses for agent login.  This status
should
> allow the rep to pause all incoming calls to their login for reasons such
> as: 1-Break, 2-Lunch, 3-Meeting, 4-Project, 5-Other.  This status should
not
> log the agent out of the phone, but only temporarily take them out of the
> queue to receive the next available call until they end the "hold/bypass"
> status and make themselves available for incoming calls.

There was a patch in the bug tracker (bugs.digium.com) a week or so
ago about "pausing" agents.  It would temporarily stop calls coming to
their station, but not log them out, as I recall.

> 
> I'm thinking no, but I figured I'd ask anyways before telling my bosses
> they're out of their minds. Even if there's an existing interface out
there
> that can provide 1 or 2 of these things, it'd be a nice start. Most of it
> I'd have to work with a developer to get created, and I'm thinking option
4
> is impossible, but 1 2 and 3 is possible with time.  Help?

Everything is possible with time :)
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