[Asterisk-Users] How to monitor Agen Voice channal?

[Aram Ter-Martirosyan]

	So you have to have a Zap device for that.

	Aram 

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Anton Krall
Sent: Thursday, February 24, 2005 1:59 PM
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Subject: RE: [Asterisk-Users] How to monitor Agen Voice channal?

I know you can do this on Zap lines using Zapbarge... Ive tested it and
works great...! 

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Aram
Ter-Martirosyan
Sent: Jueves, 24 de Febrero de 2005 03:50 p.m.
To: 'Asterisk Developers Mailing List'; asterisk-users at lists.digium.com
Subject: [Asterisk-Users] How to monitor Agen Voice channal?


	Hello,
How can we monitor agents voice channels for training or quality control
purpose.  While agent is talking to a customer we need to be able to monitor
voice channel (the actual voice conversation).  If possible we would like to
do that without putting agents in conference rooms.  Is there any possible
way to do that?  Has someone done this?  
In addition when we tried to put the agent in conference room - after the
customer hangs up the agent session stays connected and there is no way to
disconnect agent session but to restart Asterisk - is this a know problem?
Is there a solution for this?
	But in any case if possible to monitor voice channel of the agent
without placing them in conference room we will prefer to use that option.

	Thank you in advance for help.

	Aram Ter-Martirosyan

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