[Asterisk-Users] howto answer a call in a queue

[Hecken, Guido]

Sometime ago, I wrote an example of a functional queue scenario.
Perhaps you give it a try.
http://www.voip-info.org/tiki-index.php?page=Asterisk%20cmd%20Queue

Btw, how is the queue command invoked in your extensions.conf?
Post your relevant sections of queues.conf, agents.conf and extensions.conf.

Guido Hecken

-----Ursprüngliche Nachricht-----
Von: Edgar de Leon [mailto:edeleon at hispafuentes.com] 
Gesendet: Mittwoch, 2. Februar 2005 18:23
An: Asterisk Users Mailing List - Non-Commercial Discussion
Betreff: RE: [Asterisk-Users] howto answer a call in a queue

Thanks for your answer, i got ackcall=yes but the call when enters only
ring once in the agent phone and connect directly,

agents.conf

[agents]


autologoff=15
wrapuptime=5000
ackcall=yes

group=1
agent => 1001,3101,Edgar de Leon
agent => 1002,1111,Jorge Cabrera
agent => 1003,1111,Nati del Pozo
agent => 1004,1111,Emilio Perez
agent => 1005,1111,Diego Torres
agent => 1006,1111,Antonio Lopez
agent => 1007,1111,Luis Carlos
agent => 1008,1111,Luis Bonifacio
agent => 1009,1111,Javier Gonzalez


what do you think am i doing wrong??

TIA

Edgar
> I think, ackcall=yes should do the job.
>
> Guido Hecken
>
> -----Ursprüngliche Nachricht-----
> Von: Edgar de Leon [mailto:edeleon at hispafuentes.com]
> Gesendet: Mittwoch, 2. Februar 2005 15:56
> An: asterisk-users at lists.digium.com
> Betreff: [Asterisk-Users] howto answer a call in a queue
>
> hello i need to know how to enable the feature in the agents.conf to make
> the users got to press # to answer the call when is in the queue and the
> agent is logged in.
>
> at this time the call enters the queue and the agents who is logged in
> only beeps once and then the call enters automatically.
>
> can anybody help me??
>
> TIA
>
> Edgar
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