[Asterisk-Users] Call queue ackcall doesnt work

[Edgar de Leon]

Hello, i got configured the queues.conf and agents.conf and works well in
the first configuration for testing purposes i used

[agents]

autologoff=15
wrapuptime=5000
ackcall=no

group=1
agent => 1001,3101,Edgar de Leon
agent => 1002,1111,Jorge Cabrera

and when i loged in, plays a musiconhold, and when a call enters the queue
rings once and the call is conected directly,

later i use the ackcall=yes options, to got to press # key to answer the
call, but only ring once and then connect directly, how can i configure
this to ensuer the agent press # to answer the call??

TIA

Edgar