[Asterisk-Users] Recording Calls for Specific ACD Agents

Douglas Garstang dgarstang at oneeighty.com
Fri Dec 30 14:29:12 MST 2005


Is it possible to record calls for specific ACD Agents?

>From looking at queues.conf and agents.conf, it appears that all calls for a specific queue can be record, or all calls for all agents can be recorded.

I'd like to be able to specify that calls for a _specific_ agent are recorded. Case in point is a new staff member that a supervisor wants to monitor. Anyone know if it's possible?

Thanks,
Douglas.



More information about the asterisk-users mailing list