[Asterisk-Users] ICD Features

[Michael Bielicki]

We did quite some work on ICD for a customer implementation and will
be passing that to bruce et all during the next few days.

On 8/31/05, Hadar Pedhazur <hadar at unorthodox.com> wrote:
> Peter Svensson wrote:
> > ICD has its own mailinglist at Icd-user at lists.sourceforge.net. There is
> > close to zero traffic there as well. I think the authors read it though.
> 
> Peter, thank you very much for the response (which I snipped), and for
> the pointer to these (very quiet) lists as well. I just subscribed to
> both, and perhaps I'll make a post there of my early experience.
> 
> Ironically, I've written two Python AGI scripts that implement a
> reasonably sophisticated Support system (bridging customers and support
> engineers in a MeetMe room). It's working fine, and is much simpler than
> Queues/Agents and ICD.
> 
> My only real problem with my current setup is that because I use Call
> Files to contact the "Agents", I have no direct way to cancel ringing
> phones when the call has been bridged to another channel.
> 
> In fact, my problem is actually a little more subtle than that. We don't
> mind multiple support engineers hopping on to the same conference with
> the customer, as the second person might be more familiar with this
> customer or problem, etc.
> 
> What we really want to "cancel" are the remaining ringing phones for a
> _particular_ agent, who has already answered a different channel (he
> picked up his desk phone, we can stop ringing his cell phone and soft
> phone, etc.). We can't ring all phones in one Dial statement, because a
> cell phone picking up VM will cancel the other channels in that scenario.
> 
> We force "acknowledgment" in order to decide which channel the agent
> wants to bridge with.
> 
> Anyway, thanks again!
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-- 
Michal Bielicki
http://www.aefirion.org/
http://www.asterisk.com.pl/