[Asterisk-Users] Where did my DID's go??

[dbruce]

Unfortunately, this happens all too often with LNP.

What has happened is that the numbers have been released by the old carrier
(they send an "unlock" request and then a "delete routing" request to the
routing database system - these may be refered to by different terms by
different people... i'm simplifying). The old carrier is supposed to send a
notification to the new carrier, so that they can send a new "routing"
request to the routing database system. This results in the numbers being
unroutable... and unroutable numbers get diverted to a recording.

Your only recourse is to get your new carrier to realize that the numbers
have been released and to proceed with the porting despite the fact that
they have not received the notification. You will not get anywhere calling
packet8 about the problem, as they can not add the proper routing
information to the routing database to get the numbers routed to your new
provider.

Good Luck...

Regards,
Derek


----- Original Message -----
From: "C. Hatton Humphrey" <chumphrey at gmail.com>
To: "Asterisk Users Mailing List - Non-Commercial Discussion"
<asterisk-users at lists.digium.com>
Sent: Friday, August 19, 2005 6:36 PM
Subject: [Asterisk-Users] Where did my DID's go??


Okay, first a little background - I've been with Packet8 since a month
after they started.  I found that we were outgrowing their services
and decided to move to an asterisk box in the office.  I found a
service provider that offered me a reasonable rate.  After a fair
ammount of testing I decided to stick with their services and port my
3 primary DID's from Packet8 to the new service.

Well, I guess the porting request got approved... but not completed.
Now when I call any of my DID's I get a message that says:

"Your Call Cannot Be Completed as Dialed ISUP0056115 Announcement 24"

Packet8 is claiming ignorance and says that the numbers must have
ported to the new carrier.  The new carrier has checked their incoming
port queue and says they don't see the numbers listed.

In the meantime I've got 3 phone numbers that go no where and office
mates that are boiling mad because they're loosing business because of
lost calls!  This has been going on since noon yesterday EST and I
have yet to get an acceptable answer from either Packet8 or the new
carrier.

My guess is that the "third party" that transfers the numbers from old
to new carrier has the numbers somewhere in limbo but as of this point
I have no frelling clue where that might be... is there a way to
translate that message I'm getting to find out what nimrod company I
need to call and get my DID's pointed to the correct account???

Thanks!
Hatton
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