[Asterisk-Users] SIP "agent" phone w/ headset

[BJ Weschke]

 I would go with an ATA like the SPA-1001 and an analog set that mets
your requirements. That's more than likely going to be your best bet.

On 8/16/05, Michiel van Baak <michiel at vanbaak.info> wrote:
> On 16:01, Tue 16 Aug 05, Colin Stefani wrote:
> > I have a call center where we're looking at converting it from a
> > traditional PBX w/ digital phone "agent" sets (keyless phones) that have
> > headsets to a SIP based environment.
> >
> > I am having trouble finding anything on the market that resembles this
> > in the VoIP world.
> >
> > For reference, we're currently using Inter-Tel Agent Sets, which are
> > basically a digital phone with out any keypad, buttons or handset, just
> > a line input and a headset jack. I need the equivalent.
> >
> > I know the first thing you think is why don't you use the agent's PC as
> > the VoIP client and do a softphone, however I need to protect the caller
> > from getting cut off should the PC crash/die/etc. While paranoid it's
> > something where a regular endpoint like an ATA or SIP phone would be the
> > best option.
> 
> SIP phones and ATA's can die too.
> * can die too
> heck even your power can go down (hurricane, terrorist
> attack, etc, etc)
> 
> A properly configured pc with a softfone can be as stable as
> a normal phone, it all depends what the users are doing with
> it (I have had bad experience with pc's where users can
> install their own stuff etc).
> I have a workstation with an uptime of over 500 days. This
> email was written on it.
> 
> The problem will be the 'without keyped, buttons or
> handset'. I'm not aware of a SIP device that has only a line
> button and a headset and nothing else.
> Judging on the setup you outlined, the agents are not able
> to transfer the call to admin/other_user/parking_slot. They
> are only able to receive calls, and that's all.
> 
> If so, you can create them as 'user' only in sip.conf
> That way they are only able to receive calls, but not make
> calls. The interface to * is something you choose.
> Of course phones/ATA's are less error-sensitive as pc's,
> cause you can configure them. Just make sure noone can guess
> the username/password for the ATA/phone config interface.
> 
> Hope this helps,
> --
> Michiel van Baak
> http://michiel.vanbaak.info
> michiel at vanbaak.info
> GnuPG key: http://pgp.mit.edu:11371/pks/lookup?op=get&search=0x7E0B9A2D
> 
> "Why is it drug addicts and computer afficionados are both called users?"
> 
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