[Asterisk-Users] Asterisk Call Queue Application

[Kristian Kielhofner]

Elwin Andriol wrote:
> Although I'm not 100% sure, I believe the queue app never calls a busy 
> agent.
> 
> The problem you might have is that your phone(s) have their ability to 
> receive multiple calls (on snom's it's called "Call Waiting Indication") 
> enabled. If this feature is enabled, from the viewpoint of asterisk your 
> phone is able to receive a call even if you're busy handling one. To my 
> knowledge, the only way to prevent "busy" phones from being called by 
> the queue app is to dissable the "Call Waiting Indication" feature on 
> your agents/phones.
> 
> This "problem" of multiple exclusiveness between "Call Waiting 
> Indication" and call queues is  more a fundamental rather than a 
> technical issue common to call center applications.
> 
> I hope this answers your question.

But what if you aren't using agents (like me)?

I am too worried that people will forget to login, and then slack off 
because they are not receiving any calls! :)


-- 
Kristian Kielhofner