[Asterisk-Users] Queue Management and Command Execution

[Daniel Salama]

Yes, I read them. But, then my question is: how can I make the file 
name include the agent that "will" get the call once it's distributed?

Thanks,
Daniel

On Apr 27, 2005, at 3:40 AM, Anton Krall wrote:

> You can record queue conversations, check out the configs in queue.conf
>
> |-----Original Message-----
> |From: asterisk-users-bounces at lists.digium.com
> |[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of
> |Daniel Salama
> |Sent: Martes, 26 de Abril de 2005 05:53 p.m.
> |To: Asterisk Users Mailing List - Non-Commercial Discussion
> |Subject: [Asterisk-Users] Queue Management and Command Execution
> |
> |Is there a way to execute a command prior to sending a queued
> |call to an agent?
> |
> |What I'm trying to do is record agent's conversation at the
> |server. I could put the Monitor command when the call is
> |answered by *, but if the caller has to wait on hold for some
> |time, I wouldn't want to record that.
> |
> |What I would prefer is to be able to put the caller in a queue
> |and once an agent is ready, for the Monitor command to kick
> |in. Even better would be to know the agent id where the call
> |is going to be sent to, so I can use it as part of the file
> |name of the Monitor command.
> |
> |Any clues on how to do this, if at all possible?
> |
> |Thanks,
> |Daniel
> |
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