[Asterisk-Users] Losing CallerName info if no CID sent

[Cameron Beattie]

AMP allows you to prefix callerid with a name and it seems to work in all 
situations. You probably don't want to install it but it is possible. I 
don't understand the code enough to give you much more advice.

Regards

Cameron
----- Original Message ----- 
From: "Matt Gibson" <gibson at experthost.com>
To: "Asterisk Users Mailing List - Non-Commercial Discussion" 
<asterisk-users at lists.digium.com>
Sent: Tuesday, April 12, 2005 5:18 PM
Subject: [Asterisk-Users] Losing CallerName info if no CID sent


> Greetings,
>
> I have a question regarding setting the CallerID, more specifically the 
> Caller Name. In all of my menus I set the current Caller Name so it 
> displays what menu they are in when the phone rings for my users. We run 
> seperate companies so it's easy for us to distinguish how to answer the 
> phones.
>
> The problem is, when a call comes in and the CALLERID is not known (ie: 
> nothing is sent and it's a blank string) the call shows up on the phone as 
> 'Unknown' 'Unknown'. I have verified by the use of the NoOP command that 
> the callername is indeed still set right before it dials my users.
> My Callerid Logs also show up blank for that particular call.
>
> If a call comes in and the callerid is sent via the telco, the setting of 
> the callername works as expected.
>
> I am using CVS-HEAD current as of April 03, before that I was using Cvs 
> from Feb 16th and it still occured with that as well. We are getting more 
> calls now, so it's beginning to be more of an issue.
>
> Anyone have any ideas?
>
> Below are relevant sections of the dialplan.
>
> Incoming Context Matching DID:
>
> [company1-main-did]
> exten => 4561,1,Wait(2)
> exten => 4561,2,Answer
> exten => 4561,3,Goto(company1-main-menu,s,1)
>
> Company 1 Main Menu:
>
> [company1-main-menu]
> exten => s,1,Wait(1)
> exten => s,2,SetCIDName(company1-main)
> exten => s,3,NoOp(${CALLERIDNAME})
> exten => s,4,NoOp(${CALLERIDNUM})
> exten => s,5,NoOp(${CALLERID})
> exten => s,6,SetAccount(company1-incoming)
> exten => s,7,Answer
> exten => s,8,SetMusicOnHold(default)
> exten => s,9,DigitTimeout(10)
> exten => s,10,ResponseTimeout(20)
> exten => s,11,Wait(1)
>
> ; say the main menu here
> exten => s,12,Background(company1/welcometocompany1)
> exten => s,13,Background(company1/knowparty)
> exten => s,14,Background(company1/mainmenu)
> exten => s,15,Background(silence/1)
> exten => s,16,Background(company1/press9anytime)
>
> ; dial 3 from main menu
> exten => 3,1,Ringing
> exten => 3,2,Wait(1)
> exten => 3,3,Goto(company1-billmenu,s,1)
>
>
> Company 1 Call Group:
>
> [company1-billmenu]
> exten => s,1,SetCIDName(company1-bill)
> exten => s,2,NoOp(${CALLERID})
> exten => s,3,Dial(SIP/9999&SIP/9998,24,twr)
> exten => s,4,Voicemail(u9999)
> exten => s,5,Hangup
> exten => s,102,Voicemail(b9999)
> exten => s,103,Hangup
>
> ; invalid or hangup
> exten => i,1,Playback(pbx-invalid)
> exten => t,1,Playback(goodbye)
> exten => t,2,Hangup
>
>
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