[Asterisk-Users] Overheard conversation. Comments please !

[Damon Estep]

What kind of voip phone? Is it possible the user conferenced 3 calls
inadvertently? Easy to do on some multi call appearance phones (snom in
particular)

> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-
> bounces at lists.digium.com] On Behalf Of Asterisk
> Sent: Thursday, April 14, 2005 1:14 PM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: [Asterisk-Users] Overheard conversation. Comments please !
> Importance: High
> 
> I've just been informed of a disturbing event at our call center. We
run
> 20+ agents taking inbound and outbound calls through the queue system,
> and use chan_spy to monitor ongoing conversations.
> 
> My supervisor received a phone call from another call center (nothing
to
> do with us, in fact they are 200 miles away) stating that they
overheard
> a conversation between ourselves and one of our customers that we were
> speaking to at the time. He was able to give reference numbers and
> names, (and financial circumstances) so he obviously did hear this
> conversation.
> 
> We are running CVS head as of 10 days ago, using TE410p on 32channel
> ISDN primary line.
> 
> Has anyone else ever heard of something like this happening ? My boss
is
> going apeshit talking about the DPA (data protection act) and wants
> answers like yesterday. Quite frankly, I have no idea on where to
start
> to look for something like this.
> 
> Julian.
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