[Asterisk-Users] Overheard conversation. Comments please !

[Asterisk]

Many thanks for your help,

I have no idea about the provider. We use BT, which a lot of other 
people do.

I must confess that my first thoughts were "It must be a BT problem". 
But a little niggle entered my mind concerning ChanSpy - it was in use 
at the time. I just can't think of how this could happen internally.

Julian
Wiley Siler wrote:
> Do you share the same ISDN provider?  Assuming all your VoIP is behind a
> firewall and your only publicly exposed comms are across your ISDN, how
> could the problem be anywhere but upstream of you and obviously an issue
> with the ISDN provider.  If you do not know where to start then do
> process of elimination.  Are any of the clients able to bridge calls in
> any way?  Is this an issue of an agent conferencing in another person
> over a back PSTN line or something like that?  Just work through them.
> My first reaction is that this would have to be outside your control if
> your clients all reside in a secure area. 
> 
> W
>  
> 
> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com
> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Asterisk
> Sent: Thursday, April 14, 2005 12:14 PM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: [Asterisk-Users] Overheard conversation. Comments please !
> Importance: High
> 
> I've just been informed of a disturbing event at our call center. We run
> 
> 20+ agents taking inbound and outbound calls through the queue system,
> and use chan_spy to monitor ongoing conversations.
> 
> My supervisor received a phone call from another call center (nothing to
> 
> do with us, in fact they are 200 miles away) stating that they overheard
> 
> a conversation between ourselves and one of our customers that we were 
> speaking to at the time. He was able to give reference numbers and 
> names, (and financial circumstances) so he obviously did hear this 
> conversation.
> 
> We are running CVS head as of 10 days ago, using TE410p on 32channel 
> ISDN primary line.
> 
> Has anyone else ever heard of something like this happening ? My boss is
> 
> going apeshit talking about the DPA (data protection act) and wants 
> answers like yesterday. Quite frankly, I have no idea on where to start 
> to look for something like this.
> 
> Julian.
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