[Asterisk-Users] Overheard conversation. Comments please !

[Asterisk]

Thanks for your help, my comments inline.

Damon Estep wrote:
> Do you have a firewall between * and the internet?

Yes, but all our external phone calls go via the ISDN, VoIP is internal 
only.

> 
> Have you limited the IP address ranges that have access to *
> 
> Did you determine if the other call center uses the same telco, may the
> telco has an issue.

That's one of my hopes (!)

Julian
> 
> 
>>-----Original Message-----
>>From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-
>>bounces at lists.digium.com] On Behalf Of Asterisk
>>Sent: Thursday, April 14, 2005 1:14 PM
>>To: Asterisk Users Mailing List - Non-Commercial Discussion
>>Subject: [Asterisk-Users] Overheard conversation. Comments please !
>>Importance: High
>>
>>I've just been informed of a disturbing event at our call center. We
> 
> run
> 
>>20+ agents taking inbound and outbound calls through the queue system,
>>and use chan_spy to monitor ongoing conversations.
>>
>>My supervisor received a phone call from another call center (nothing
> 
> to
> 
>>do with us, in fact they are 200 miles away) stating that they
> 
> overheard
> 
>>a conversation between ourselves and one of our customers that we were
>>speaking to at the time. He was able to give reference numbers and
>>names, (and financial circumstances) so he obviously did hear this
>>conversation.
>>
>>We are running CVS head as of 10 days ago, using TE410p on 32channel
>>ISDN primary line.
>>
>>Has anyone else ever heard of something like this happening ? My boss
> 
> is
> 
>>going apeshit talking about the DPA (data protection act) and wants
>>answers like yesterday. Quite frankly, I have no idea on where to
> 
> start
> 
>>to look for something like this.
>>
>>Julian.
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