[Asterisk-Users] Queues

[lenz]

Hello,
most phone models have a way of setting the maximum incoming call limit,  
so I guess that if you set it to "1" the phone will signal busy when a  
user is talking.
Another alternative would be to set up your queue using Agents; in this  
case * knows whether an agent is busy or not and will not forward calls to  
busy agents (note that if your person is taking a call not using the queue  
system, * will consider the agent to be free).
It really depends on what your people are doing and how they are working.
l.


In data Sat, 2 Apr 2005 12:41:46 +0800, David Choo <DavidChoo at espore.com>  
ha scritto:

> Dear All,
>
> I've got a working asterisk installation which I need minor help from.
> Currently, I'm running a Sales Queue, which is answered by a selected  
> group
> of people. Here are my queues.conf
>
> [sales-hotline]
> strategy = roundrobin
> timeout = 10
> member = SIP/602
> member = SIP/603
> member = SIP/701
> member = SIP/604
>
> After calls come in, it works fine, however, I notice that even when
> SIP/602 is on the phone, Asterisk will still ring her. I believe its due  
> to
> the fact that the phone support call-waiting. Is there anyway that I can
> disable this support only on "queues" and ring the next extension in this
> case, which is SIP/603?
>
> ringall might be a good workaround to resolve this problem, but i would
> like to avoid this as it will result in all phones leaving "missed  
> calls".
> Would appreciate any form of advise. Thanks!
>
> Best Regards,
>

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