[Asterisk-Users] agents and queues

[Asterisk]

It seems as if Russell has stepped up to the plate and hit a magnificent 
six - (sorry for the mixed metaphor) - and fixed our problems. I will 
download and install the patches and let you know.

Many many thanks Russell.

Julian
----- Original Message ----- 
From: "Richard Lyman" <pchammer at dynx.net>
To: "Asterisk Users Mailing List - Non-Commercial Discussion" 
<asterisk-users at lists.digium.com>
Sent: Monday, September 27, 2004 11:02 PM
Subject: Re: [Asterisk-Users] agents and queues


> Asterisk wrote:
>> As you say, trouble with that is the "can't tell the difference between 
>> NO agents and all agents are busy" which kinda buggers up the reasons for 
>> a q in the first place.
>>
>> *Grin*.
>>
>> I'm looking to see how difficult it would be to add a 
>> NumberOfLoggedOnAgents flag to the queue definitions and be able to 
>> retrieve that value via a GetNumberOfAgents(QueueName) app.
>>
>> Julian
> *snipped
>
> why wouldn't you just have the return of queue doesn't exist, and queue 
> empty be different (note: when the there are no agent logged in the queue 
> gets torn down (doesn't exist))
>
> and the reason it acts the way it does now, is that as soon as the logged 
> in agent gets bridged to a caller, the agent is removed from the queue 
> (making that agent unavailable to take a call)  so, getting the number of 
> agents in a 'queue' is misleading.
>
> just my .02
>
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