[Asterisk-Users] Agents and Queues

[Austin M. Brower]

On Fri, Sep 17, 2004 at 11:09:49AM -0500, Paul Traue, Jr. wrote:
> I've just installed asterisk as a new phone system for our office but am 
> having difficulty with the queues.  Specifically I need a way to 
> redirect our sales queue to voicemail when no one is logged in to the 
> queue.  I see I can use the joinonempty=no setting, however this setting 
> doesn't work if you use the agent functionality (at least not with 
> AgentCallbackLogin).  I could, of course use the 
> AddQueueMember/RemoveQueueMember, however my experience with our version 
> (as well as several previous versions) is once an extension is ringing, 
> it will continue ringing that same extension forever (tried for 5-10 
> minutes).
> 
> Can anyone think of a way to accomplish what I want without using the 
> Queue timeout parameter (when someone's logged in and taking phone 
> calls, calls need to stay in the queue)?
<CLEANUP>
> Paul

Paul,
	I have run into the same problem.  The easiest way to fix it
would be to not use Agents anymore, as when they are members of a queue
there is no way for app_queue to see if they are logged in or not
(leading to the problem we're having).
	However, this bug:
	http://bugs.digium.com/bug_view_page.php?bug_id=0001693
may provide the tools we need to work around this problem, namely, not
putting Agents statically into queues.conf, but adding them dynamically
using AddQueueMember when they log on.

Austin