[Asterisk-Users] Queue question

[Robert Jackson]

> -----Original Message-----
> From: Jeremy Rusnak [mailto:jrusnak at gmail.com] 
> Sent: Thursday, October 28, 2004 2:10 PM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: [Asterisk-Users] Queue question
> 
> Our agents are played around a five second message when they 
> pick up a call, announcing the queue it is from.  Is there a 
> way to play a sound to the remote caller during this period?
> 

Have you tried the ringing application?  I am not sure if it 
will work, but it could be worth a try.  In the context that 
the agents are called in put something like:

exten => _1XXX,1,Ringing
exten => _1XXX,2,Dial(SIP/${EXTEN},15,t)

Or something like it.  The only problem that I can see with that 
is if your agent doesn't answer.  The caller will hear ringing, 
but it will just go back to music on hold.

Just an idea,

Robert Jackson