[Asterisk-Users] [OT] Sparco Office Supplies...

[Benjamin on Asterisk Mailing Lists]

On Wed, 27 Oct 2004 23:03:48 +0100, Kevin Walsh <kevin at cursor.biz> wrote:
> Benjamin on Asterisk Mailing Lists [benjk.on.asterisk.ml at gmail.com] wrote:
> > Anyway, considering the volume of calls you are talking about, you
> > might want to consider setting up an office supplies mailorder
> > division and simply take the business that those customers are trying to
> > bring to you in error.
> > 
> If you were to set up a rival office supplies company and confirm
> "yes, we're Sparco - office supplies division," when these misinformed
> customers call, the other Sparco might be able to make a "passing off"
> complaint about you in the courts.

You would have to be a bit smarter about it than that. Probably you
would run the setup through a lawyer to make sure you covered all your
angles.

Something along the lines of an independently set up company (with a
dissimilar name) selling office supplies and that company buying your
errant calls.

Both contract and the operation itself would have to make it clear
that this is not aimed at posing as the original company but merely
filling in a void left by the original company. For example ...

"Hello, Sparco Office Supplies?"

"This is Sparco Computers, how can I help you"

"You are not Sparco Office Supplies?"

"Actually, we're Sparco Computers, but we get many calls from
customers who ask for office supplies. We have teamed up with another
company who deals with office supplies, I am confident they can help
you. Do you want me to connect you through?"

something like that -- but as I said, this would have to be run past a
lawyer who knows the local law where the call center is located.

But you're right, you must take great care to avoid passing off.

rgds
benjk
-- 
Sunrise Telephone Systems, 9F Shibuya Daikyo Bldg., 1-13-5 Shibuya,
Tokyo, Japan.

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