[Asterisk-Users] Geotel integration with Asterisk

[David Boyd]

On Sun, 2004-10-24 at 17:52, dean collins wrote:
> >From what I read about a year ago was that it was a carrier hosted
> solution that actually controlled the ss7 switching at the exchange
> (basically no call costs from tromboning, and was only implemented into
> an ip-centrex or hosted call centre application.
> 
> Are you saying that enterprises can buy something similar and control
> the carriers switching?
> 
> 
> 
> Cheers,
> Dean
> 
> 
> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com
> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Greg Smith
> Sent: Sunday, October 24, 2004 2:33 PM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: RE: [Asterisk-Users] Geotel integration with Asterisk
> 
> 
> Geotel is a company that Cisco bought which provides call control across
> geographically dispersed locations.  The simplest application is being
> able to query call queue status at another location.  For example, a
> call comes in and can be sent to one of three call center locations.
> Geotel can query each location to see who is the least busy for this
> type of call.  Traditionally it has been VERY expensive.  
> 
> We provide some primitive Geotel functions in-the-cloud right now.  For
> example, we can know how many live calls are going to a location before
> we send the call.  We can set thresholds (e.g. if a location A has over
> 100 concurrent calls send them to location B).  Geotel can theoretically
> provide this and carry it further.  I think there is some nice
> enterprise reporting that can come from the Geotel as well.
> 
> G.
SNIP...............


The GEOtel solution uses a type of interface that was originally
designed for  tie-in to the MCI network. The MCI network uses something
call a DAP(data access point) the DAP performs a database lookup anytime
that an 800,888,866,877 or virtual network number is dialed on their
network. This lookup is done via SS7 and returns the appropriate routing
information ie.. Switch and trunk group with appropriate DNIS to the
originating switch which then routes the call to the proper termination 
location.  The GEOtel solution actually works like a wedge into the call
routing info. By using an adjunct processor that is in contact with the
customers network switches/ACDs the DAP actually queries the adjunct
processor for the proper routing data, and returns the appropriate info
for call termination.  The return data is based on whatever rules that
the adjunct uses for the call lookup.  The original trial for this
service was used by MCI corporate for their own Customer service network
Galaxy class ACD's made by Rockwell.  The adjunct would poll the ACD's
and determine queuing times as well as time of day number of operators
etc, and return proper routing information.  This was called Intelligent
Routing Service (IRS) but the marketing group decided that Intelligent
Call Routing was a better name.  


Hope this was informative in some way :)

Dave