[Asterisk-Users] Queue / Agent Problem

[Robert Jackson]

> -----Original Message-----
> From: Joseph [mailto:tech at ekn.com] 
> Sent: Friday, October 22, 2004 11:22 AM
> To: asterisk-users at lists.digium.com
> Subject: [Asterisk-Users] Queue / Agent Problem
> 
> 
> But if the agent does a consultive transfer, the queue system 
> thinks the agent still has the call and does not send anymore 
> calls to agent.
> 
> Is there a work around to this?
> 
> One is to use the blind (#) transfer, but that is less than 
> professional.
> 
Check out bug 2460.  It adds attended transfers via '#'.  

http://bugs.digium.com/bug_view_page.php?bug_id=0002460

Also, your agents could place the call on hold, call the person 
they are going to transfer the call to, announce the call, 
hangup, pickup the original call, then transfer via '#'.  It 
may sound complicated, but it works pretty well for us, and it 
allows the person recieving the transfer to let it go to 
voicemail or choose to answer it.

(Also, posted to the bug tracker.)

Hope this helps,

Robert Jackson