[Asterisk-Users] (Another) Queue log analyser

[Shad Mortazavi]

Ben,

I would definitely have use for this application, fantastic start. When will
you be making the source available?

In my reports I use the CLID to look at calls for different agents i.e. call
volume by agent.

Warm Regards

Shad Mortazavi
-----------------------
Nexus Technical Manager
n|m Nexus Management Inc 
Neutral Bay
Sydney


Message: 4
Date: Fri, 15 Oct 2004 09:33:26 +0100
From: "Ben Merrills" <ben at griffin.com>
Subject: RE: [Asterisk-Users] (Another) Queue log analyser
To: "Asterisk Users Mailing List - Non-Commercial Discussion"
	<asterisk-users at lists.digium.com>
Message-ID:
	
<F8A414D9A70EB941ADE47043DBE5B702579735 at exchange.network.griffin.net.uk>
	
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Hi there,

Cheers for your suggestions, would be great to see the output of some other
reports. 

Logins and logouts are available within the engine, just need to represent
them in some way now. What do you suggest would be a good format? Typical
duration of login? Only problem might be where someone hasn't logged out
before their next login statement (no one here ever logs out, because
they're all to slack :)

Anything you can send me over would be much appreciated, I have no problems
in giving you a pre-release copy so you can give some feedback too.

Regards,

Ben Merrills
Griffin Internet

T: 0870 8040862

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Wayne Sheppard
Sent: 14 October 2004 19:08
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] (Another) Queue log analyser

Very nice work Ben, thanks. Here are some additional thoughts -

One segmentation that might be useful would be to add outbound calling
activities as a either a separate column or even view.

On agent stats, it would be useful to see login/logout stamps, login time,
ready/not ready time (if this can be tracked, not sure).

If you would like, I can send you some example reports that are used in a
typical call center, contact me directly if you would find that helpful.

Cheers,
Wayne

Ben Merrills wrote:

>I've been doing some work on a queue log analyser for a while now, 
>getting the basics in place, an example of which you can find at the
URL
>below. However, just wondering what information people think is most 
>useful in a log analyser?
>
>At present it includes the following features:
>
># Time periods - specify a period of days from the log which you want
to
>generate statistics for (e.g. only the last 14 days) # Templating - 
>allows the stats to be inserted into any html/text template using 
>specific tags to insert stats. This means you could create a number of 
>templates and execute the analyser against them to give different 
>information on different pages (quite flexible).
># Specify start and end dates - similar to the first feature, except
you
>can specify a tight period from your log, not just the last x number of 
>days # Channels/Agents to names - simple text file allows you to 
>specify a name, agent number and a channel - e.g. Ben, Agent/1, 
>Sip/ben. This is
>then used in the output #   instead of raw data
># JPG graphs - includes a custom class to generate line graphs of 
>information (e.g. hourly call volumes etc)
>
>What I want to know though is, what output people would like. At the 
>moment there is an overview of all queues, which includes:
>
>Total Calls, total connected calls, total abandoned calls, calls 
>abandoned within x seconds, calls exited with key press, Average hold 
>time, max hold time, average talk time
>
>Agent overview includes:
>Calls taken, Average talk time
>
>Graph of call volume per hour of the day Graph of call volume per day 
>(over the period specified)
>
>Runs under windows (.NET or mono required) or any other OS that support 
>.NET/mono (Linux, Mac, BSD etc)
>
>http://muad.xdev.net/Projects/qig/sample.html
>
>
>Not really done anything like this before, so as much input as possible 
>would be appreciated.
>
>Cheers,
>
>Ben
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