[Asterisk-Users] Queue() option not documented

[Jeremy Kenney]

Robert I ran into this I ended up routing all my calls thru a call que and
adding sip or PSTN clients as a members of the queues in the queue.conf
file.

This allowed for me to have a custom announcement per queue so I can tell
who is calling and where they are from.

The que has a section for custom announcements its fairly simple also in
this way you don't have to require the agent to login it just rings all
numbers at once and who ever grabs it grabs it.

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Robert Jackson
Sent: Wednesday, October 06, 2004 8:30 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: RE: [Asterisk-Users] Queue() option not documented



> -----Original Message-----
> From: Steve Maroney [mailto:steve at stevenet.net] 
> Sent: Wednesday, October 06, 2004 1:04 AM
> To: asterisk-users at lists.digium.com
> Subject: [Asterisk-Users] Queue() option not documented
> 
> 
> 
> 
> The wiki shows that the Queue() applicaton has an 
> announceoverride option. I think this may be useful to me. 
> Does anyone know what it does ?
> 
I do not know definatively, but the "announce" option in 
queues.conf specifies which announcement the agent hears 
when he/she answers.  This may be a stupid assumtion, but 
I thought that it allowed you to override that default 
announcement.  So that you can have your agents here a 
specialized announcement depending on your dialplan.

Again, I am not sure.

Robert Jackson
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