[Asterisk-Users] [OT] Has Sipura support been closed down?

[Steve Dolloff]

We are a Sipura reseller and get excellent support from them.  If your
reseller is not properly supporting you, I don't think that's any cause
to bash Sipura.

Stephen

> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-
> bounces at lists.digium.com] On Behalf Of Joseph
> Sent: Tuesday, October 05, 2004 10:54 AM
> To: andres at telesip.net; Asterisk Users Mailing List - Non-Commercial
> Discussion
> Subject: Re: [Asterisk-Users] [OT] Has Sipura support been closed
down?
> 
> On Tue, 2004-10-05 at 08:11, Andres wrote:
> > Sipura does not support end users.  That is the job of the reseller.
> >  From their web site
> >  "For support questions related to your Sipura product, please
contact
> > an authorized Sipura Technology reseller. If you are a Sipura
Technology
> > service provider, partner, reseller or distributor please enter the
> > Support Center <login/index.htm> for additional technical product
and
> > contact information."
> >
> > They might answer emails from end users every now and then but don't
> > count on it.
> 
> I don't even think they properly support resellers.  We bought
SPA-3000
> via Voxilla, had some problem with the unit (couldn't get it to work
> even with Voxilla tech. support) Voxilla contact Sipura and didn't get
> any response from them.
> So we had to return the unit back.
> 
> --
> #Joseph
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