[Asterisk-Users] Queue/Agents problem with 1 agent

[Robert Jackson]

> -----Original Message-----
> From: Matthew Boehm [mailto:mboehm at cytelcom.com] 
> Sent: Tuesday, October 05, 2004 9:21 AM
> To: pchammer at dynx.net; Asterisk Users Mailing List - 
> Non-Commercial Discussion
> Subject: Re: [Asterisk-Users] Queue/Agents problem with 1 agent
> 
> 
> According to the source code, shouldn't it be saying 
> "Everyone is busy at this time" instead of "No one is 
> answering queue" ? This seems to make more sense because 
> someone "is" answering the queue and when 1 agent is 
> currently on the phone with someone from the queue they are 
> busy at that time.
> 
> Can anyone else please confirm this behavior? I'd like to 
> confirm it before submitting a bug report. Just setup a 
> queue, and 2 possible agents. Have 1 agent login. Put someone 
> in the queue, have agent 1 answer the call. While on that 
> call put another person in the queue. You "should" see 
> "Everyone is busy at this time" messages in DEBUG. If you are 
> seeing "No one is answering queue '<queue name>' then there 
> is a problem.
>
Confirmed.  We get the same issue, but since it is of no real
consequence I just ignore it.  It would be nice to be fixed.

Robert Jackson