[Asterisk-Users] How to rid yourself of Broadvoice

Tim Mattison tim at marocon.com
Mon Nov 29 12:08:14 MST 2004


If you're having problems cancelling your Broadvoice service like I was
simply do the following:

1) Dial 1-978-418-7300 (don't block your caller ID/CPN).
2) Announce your displeasure with the service to their voicemail (it
should tell you something that you have to leave voicemail to get
support).  Expletives will reduce the waiting in step 3 from 10 minutes
to 5 minutes.
3) Wait 10 minutes and your phone will ring with a Broadvoice
representative ready to receive your appreciation for being a great
company.

After two months of no service, dozens of e-mails and phone calls, and
canned "we don't support Asterisk" responses this finally got the job
done.  American Express is doing the rest of the legwork in getting my
$30+ back for the entire month the service didn't work.




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