[Asterisk-Users] No Music: Queue Hold and MusicOnHold

[G. Tyler Koblasa]

I posted the below message earlier but still so far have had no luck.
Can anyone tell me to how to attempt to debug this myself?

I tried running the CLI client with a high level of verbosity (vvvvvvvvvvvvvvvv) and comparing a normal call and placing calls on/off hold, compared to a call off the queue. Unfortunately I don't get enough "detail" to see really what's going on. Sip debug isn't really the info needed. Do I need to go to strace? Is there another way to debug the below? Or even better, a solution?

Thanks,

-Tyler
  ----- Original Message ----- 
  From: G. Tyler Koblasa 
  To: asterisk-users at lists.digium.com 
  Sent: Thursday, November 25, 2004 10:45 PM
  Subject: [Asterisk-Users] No Music: Queue Hold and MusicOnHold


  Hello,

  We are working on a new Asterisk installation and have run into some problems related to playing MusicOnHold for a caller when they have been placed on hold by an agent, that took the call from a queue.

  A. When pressing the HOLD button on SNOM 190 and Grandstream BudgeTone SIP phones, MusicOnHold works fine when making inbound or outbound direct calls by extension. Music starts to play when the HOLD button is pressed and caller is placed on hold, and stops playing when the caller is taken off hold by pressing the HOLD button a second time.

  B. A Queue has been setup that properly plays MusicOnHold as well as announcements when the caller is in the queue. However, once an agent picks up the call and attempts to use the HOLD button, the MusicOnHold feature appears to disappear. The caller simply hears dead air. It works fine in A. (above) but not when the call comes off the Queue.

  From extensions.conf:
  ========================================
  exten => 113,1,Goto(techqueue1,s,1)

  [techqueue1]
  exten => s,1,Answer
  exten => s,2,SetMusicOnHold(default)
  exten => s,3,DigitTimeout,5
  exten => s,4,ResponseTimeout,10
  exten => s,5,SetVar(ALERT_INFO=1)
  exten => s,6,Background(silence/1)
  ; set the callerid to per queue
  exten => s,7,SetCIDName(qh - techq1)
  exten => s,8,Background(greeting-support)
  exten => s,9,Queue(support|nt|||300)
  ; this is where we drop to if the queue times out
  exten => s,10,Wait(2)
  exten => s,11,Playback(voicemail-general) ; all of our agents are currently occupied, pl
  exten => s,12,Voicemail(s7000)                       ; will return your call within 24 hours. thank
  exten => s,13,Hangup

  ; this is what happens if user presses *
  exten => *,1,Answer
  exten => *,2,Playback(voicemail-general) ; please leave us a message and we will return your c
  exten => *,3,Voicemail(s7000)
  exten => *,4,Hangup
  ========================================

  From queues.conf:
  ========================================

  [support]
  music = default
  announce-frequency = 90 
  announce-holdtime = yes
  queue-youarenext = queue-youarenext; ("You are now first in line.") 
  queue-thereare = queue-thereare; ("There are") 
  queue-callswaiting = queue-callswaiting; ("calls waiting.") 
  queue-holdtime = queue-holdtime ;("The current est. holdtime is") 
  queue-minutes = queue-minutes; ("minutes.") 
  queue-thankyou = queue-thankyou; ("Thank you for your patience.") 
  strategy = ringall
  member=Agent/1001
  member=Agent/1002
  ========================================

  I have tried "setting up" MusicOnHold everywhere but can't seem to get Music to play when a caller is placed on hold after being transferred from the queue. I have not checked if MOH is played to a parked caller as I would like to take advantage and utilize the single button HOLD feature of our phones.

  Any help would be greatly appreciated. Happy Thanksgiving .........

  -Tyler




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