[Asterisk-Users] SIP Phones-Receptionist Setup

[Carmi Weinzweig]

On Nov 20, 2004, at 11:05 PM, Gregory Junker wrote:

>> Most customers don't want to be in a new era. They want something 
>> they are
>> accustomed to. I don't need any more impediments to making money than 
>> I've
>> already got. So if the customer wants a busy lamp, I am going to do my
>> best to give it to them.
>
> I agree. This is why engineers do not make good salesmen.
>

It is also why engineers make poor product marketing managers. While 
there maybe many more interesting and flashy solutions that offer much 
more power ("We could display current call duration and average call 
duration over 1 hour, 1 day, 1 week and one month next to each user's 
name allowing a receptionist to tell a caller how long an average wait 
time might be.") they are often not what a product's user want or need.

On Nov 21, 2004, at 2:49 AM, Peter Svensson wrote:

> On Sat, 20 Nov 2004, Brian Roy wrote:
>
>> I would look at putting a dual monitor on her desk. You can pick up a
>> 15" flat panel and a video card for about the same cost as the SNOM.
>> Not to mention, you get quite a bit more benifite from the FOP
>> controls than you do busy lamp fields. It's a a new era here folks.
>> Asterisk is not your dad's pbx.
>
> Most people here seem to miss the point that a dedicated hard 
> interface is
> a lot easier to use than any computer interface.
...
>
> You should always design an interface around a human being. A hard
> interface with a light and a button per extension and so on is really a
> very good interface. We software pople tent to forget the value of a
> proper hardware solution.
>
> Peter
>

I could not agree more. I think it would be great to have some other 
options (like an embeded-FOP appliance), but for many basic situations 
(manager/admin as one simple example) lights on a phone are hard to 
beat.

>
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