[Asterisk-Users] Polycom 500 bootrom.ld problem

[Rich Adamson]

Received two new Polycom 500 phones. Dhcp and ftp configured properly to
load the various files including v2.5.0 bootrom.ld, etc. One of the phones
loaded all firmware and config files properly, registers with *, and is
usable.

The second phone loads bootrom.ld (from the same ftp server on the same 
wire as the phone), but towards the end of the bootrom.ld load process 
(about 430 pkts as seen by a Sniffer) the phone display says "Downloading 
new bootrom" followed by "Error upadating bootrom!". I've refreshed the 
bootrom.ld file from the original to ensure it wasn't somehow damaged 
since the first phone was loaded (the file is 766,749 bytes). Still get
the same error. (Never gets past loading the bootrom.ld, therefore the
other associated files are never requested from the ftp server. The
/var/log/message log contains: "Nov 23 07:11:05 phoenix vsftpd: warning: 
can't get client address: Bad file descriptor". That's really helpful.)

The sniffer trace indicates a reliable ftp connection as the transfer
involves three tcp packets followed by the phone ACK'ing those packets
throughout the ftp download. (Eg, had the path been unreliable in any 
form, the tcp packet backoff mechanism would have dropped to one/two 
packets followed by an ACK.)

Anyone seen such an issue?  Maybe a bad phone? Anything else I should be
looking at before returning the phone to the reseller for replacement?

Rich