[Asterisk-Users] Broadvoice

Sat Nov 20 04:24:31 MST 2004

A complete rubbish service in the whole world, which is spoiling the 
asterisk mailing list.
I have seen other companies also use asterisk, but they don't do this 
gimmicks too for marketing using this mailing list.

Also I had some respect on Olle before, but I lost it now. (When people get 
some money will they?)

Sending emails like Viruses (Exact format what virus emails will do). These 
people never care for their customers.

See how we will feel if we get a message from a telephone service company. 
"If you don't follow this, we will terminate your account" when it is not 
our fault. Is it not a real nonsense? What they will do if we have a device 
which sent similar messages to their server, do we need to upgrade our 
firmware or to through out the device?

I too GRADE BROADVOICE AS A STUPIDIEST SERVICE I EVER SEEN in the broadband 
voice services.

Cheap people will always give cheap prices, it is definitely true.

----- Original Message ----- 
From: "Ed Brady" <mailinglist at ebrady.net>
To: "Asterisk Users Mailing List - Non-Commercial Discussion" 
<asterisk-users at lists.digium.com>
Sent: Friday, November 19, 2004 10:01 PM
Subject: Re: [Asterisk-Users] Broadvoice

>I also tried Broadvoice,  I had the same problems and quality of service. 
>The real problems started however whenever I tried to cancel the 
>service....
>
> When I decided cancel, I contacted them 2 WEEKS before my billing date and 
> asked them to stop my account at the end of the month so as to not get 
> charged for another months worth of service. I would still have 2 weeks of 
> service left, however I had already switched my Asterisk box over to use 
> Nufone and Gafachi so it didn't matter,    I also notified Broadvoice 
> using e-mail, which their support had instructed me to do, and I got a 
> reply indicating they had received and was sorry that I was leaving... 
> Well, they never cancelled the account, and two weeks later, I got an 
> email from Broadvoice saying my Credit Card had been billed for another 
> months service.
>
> When I called to ask them for a refund and demand that the account be 
> cancelled, I had some bozo in support searching thru my call records to 
> make sure that I had not made a call on the account that THEY neglected to 
> close.  The support guy then claimed that I had made a phone call on the 
> account and was not due the refund.  Ok, stop for a minute; 1) How could I 
> have made the phone call if they would have closed the account when I had 
> instructed them too?  2) I hadn't made any phone calls with them for two 
> weeks!   3) Why was this guy searching my call records for a simple 
> account cancelation dispute?
>
> I had to end up filing a complaint with my credit card company to get the 
> refund.
> My suggestions:
>
> Stay away......
>
> Tim Mattison wrote:
>
>>Nah, tried it.  I've been having these problems with BroadVoice from the
>>get-go.  Randomly it'd go down for a few days without so much as a
>>simple apology.  They'd suggest that I fiddle with the settings but
>>every time after a few days it'd just start working again (and it'd
>>actually work well when it was up).
>>
>>I've given up on BroadVoice.  The way they treat me shows me that they
>>simply don't want/need my business.
>>
>>On Fri, 2004-11-19 at 11:24 -0600, Jay Milk wrote:
>>
>>>Use sip.broadvoice.com and if it doesn't resolve properly by itself, add
>>>the sip.broadvoice.com as 147.135.8.128 to your etc/hosts file
>>>
>>>
>>>>-----Original Message-----
>>>>From: Tim Mattison [mailto:tim at marocon.com] Sent: Friday, November 19, 
>>>>2004 10:00 AM
>>>>To: Asterisk Users Mailing List - Non-Commercial Discussion
>>>>Subject: Re: [Asterisk-Users] Broadvoice
>>>>
>>>>
>>>>My BroadVoice account has been down for over a week with neither an 
>>>>explanation nor a service credit.  Our problems may be a little 
>>>>different though because I don't remember what happened when I tried to 
>>>>dial out.  I know that I do get a "Request Timeout" error while trying 
>>>>to register though.
>>>>
>>>>On Fri, 2004-11-19 at 08:39 -0600, Tim Jackson wrote:
>>>>
>>>>>Anybody else having broadvoice problems?
>>>>>
>>>>>
>>>>>
>>>>>    -- Executing SetAccount("SIP/101-d03b", "LD") in new stack
>>>>>
>>>>>    -- Executing Dial("SIP/101-d03b",
>>>>"SIP/18004321000 at Broadvoice") in
>>>>>new stack
>>>>>
>>>>>    -- Called 18004321000 at Broadvoice
>>>>>
>>>>>    -- Got SIP response 408 "Request Timeout" back from
>>>>147.135.0.128
>>>>
>>>>>  == No one is available to answer at this time
>>>>>
>>>>>
>>>>>
>>>>>Tim Jackson
>>>>>
>>>>>Network Engineer
>>>>>
>>>>>
>>>>>Angelina County, Texas
>>>>>
>>>>>
>>>>>(936)639-4827x101 office
>>>>>
>>>>>
>>>>>(936)414-6723 mobile
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>_______________________________________________
>>>>>Asterisk-Users mailing list
>>>>>Asterisk-Users at lists.digium.com 
>>>>>http://lists.digium.com/mailman/listinfo/asterisk-users
>>>>>To UNSUBSCRIBE or update options visit:
>>>>>   http://lists.digium.com/mailman/listinfo/asterisk-users
>>>>>
>>>>-- 
>>>>Tim Mattison <tim at marocon.com>
>>>>Mattison & Rosenthal Consulting Inc.
>>>>
>>>>_______________________________________________
>>>>Asterisk-Users mailing list
>>>>Asterisk-Users at lists.digium.com 
>>>>http://lists.digium.com/mailman/listinfo/aster> isk-users
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>>>>
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>>>
>>>
>>>
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>
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