[Asterisk-Users] queue_log analyzer

[lenz]

Hello,
I'm glad you use XC-AST. What you say might be interesting, something like  
an hourly call center capacity usage that might as well tell the agent  
usage per penalty level.
In the next versions, we will anyway add a realtime queue monitoring  
mechanism, so you can leave a browser open and see what happens in  
realtime.
l.


In data Mon, 1 Nov 2004 20:08:08 -0800, Jeremy Rusnak <jrusnak at gmail.com>  
ha scritto:

> Hi,
>
> Thanks for the great software.  I use this almost daily to monitor our
> call queues.  We have a relatively small queue, with three support
> agents.
>
> One thing that I would love to be able to see in the reports (if it is
> possible) is to tell when more than one agent is active.  We have
> three agents, as I said, but it is rare that all three of them are on
> the phone at once.
>
> It would be nice to see that x% of calls overlap, for example.  This
> would let me schedule my staff better.
>
> Jeremy
>
>
> On Fri, 29 Oct 2004 21:23:54 +0200, lenz <lenz-ml at oinko.net> wrote:
>>
>> Hello list,
>> I'd like you to know that version 0.3.5 of XC-AST is out - now it is all
>> translated into English and has a 20 page user manual, so I guess it's a
>> bit more user friendly. See http://demo.xcept.it/xc-ast
>>
>> Plans for the future include a real time queue monitoring feature; I was
>> wondering whether to use the Asterisk administrative interface or what,
>> because a number of people seem to notice that using the administrative
>> interface makes * a little bit more crash prone than otherwise, at least
>> in busy environments. Anybody has experience with this sort of things?
>>
>> Also, I was looking at this message:
>> http://lists.digium.com/pipermail/asterisk-users/2003-July/014965.html
>> Xc-Ast now implements most of this stuff - apart from single agente  
>> based
>> reports, but they will be implemented soon; I was wondering if there is
>> some way in app_queue to signal that an agent is in wrap-up mode apart
>> from setting a fixed wrap-up time in queues.conf.
>>
>> Thanks for any help and idea.
>> l.
>>
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