[Asterisk-Users] If you know your party's extension # please dial it now ...

[Matthew Marlowe]

You don't have to avoid using an option 3 when even if extensions are
3XXX 

> -----Original Message-----
> From: asterisk-users-admin at lists.digium.com 
> [mailto:asterisk-users-admin at lists.digium.com] On Behalf Of 
> Rich Adamson
> Sent: Sunday, March 21, 2004 4:19 PM
> To: Asterisk Users
> Subject: Re: [Asterisk-Users] If you know your party's 
> extension # please dial it now ...
> 
> > I've built the usual "press one for sales, 2 for support" IVR which 
> > works fine but I'm having difficulty in allowing callers to type in 
> > whole extension numbers.
> > 
> > My internal extn ranges are 3xxx and 4xxx. I have pasted 
> the IVR below 
> > (just in case someone wants one). The welcome message 
> states callers 
> > should type in the extension number they want or choose 
> from the options.
> > It seems though that one can only press one number before the IVR 
> > moves to the next step.
> > 
> > I'm starting to think that if my extn's are 3xxx and 4xxx I 
> can't have 
> > any menu choices beginning with 3 or 4. Would this be 
> correct? If so 
> > how does the received DTMF break out of the IVR and get 
> matched to the 
> > relevant dialplan entry?
> > 
> > 
> > [mainmenu]
> >  exten => s,1,Answer
> >  exten => s,2,SetMusicOnHold(default)
> >  exten => s,3,DigitTimeout,3
> >  exten => s,4,ResponseTimeout,5
> >  ;SAI menu - 1 for tech support, 2 for voicemail, 3 for echo test  
> > exten => s,5,Background(welcomemsg)  exten => 
> > s,6,Background(choosemsg)
> > 
> >  ; Sales
> > exten => 1,1,Dial,SIP/3400|20
> > exten => 1,2,Voicemail(3400)
> > exten => 1,3,Goto(mainmenu,s,60
> > 
> 
> Mark,
> 
> Here's a partial copy of my ivr, and I too am using the 3xxx 
> extensions.
> Notice I avoided use of option 3 in the ivr menues.
> 
> [bus-ivr-main]
> exten => s,1,Wait,1
> exten => s,2,Answer
> exten => s,3,DigitTimeout,5
> exten => s,4,ResponseTimeout,20
> exten => s,5,Background(npi-greeting)  ; "Thanks for calling 
> press 1 for"                  
> 
> exten => 1,1,Goto(local-extns|3014|1) ; Sales exten => 
> 2,1,Dial(${PHONE1}&${PHONE2},15) ; Technical Services exten 
> => 2,2,Voicemail2(u3000) exten => 2,102,Voicemail2(b3000) 
> exten => 2,103,Hangup
> exten => 8,1,Goto(npilist|s|1)        ; Company directory list
> exten => 9,1,Goto(npitest|s|1)        ; VoIP Testing Menu
> 
> Rich
> 
> 
> 
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