[Asterisk-Users] If you know your party's extension # please dial it now ...

[Stig Andersson]

Asterisk doesn't accept keystrokes during playback, 
use BackGround to play while waiting for keystrokes.

/Stig


At 08:37 2004-03-21 -0500, you wrote:
>Hi all,
>
>I've built the usual "press one for sales, 2 for support" IVR which works
>fine but I'm having difficulty in allowing callers to type in whole
>extension numbers.
>
>My internal extn ranges are 3xxx and 4xxx. I have pasted the IVR below
>(just in case someone wants one). The welcome message states callers
>should type in the extension number they want or choose from the options.
>It seems though that one can only press one number before the IVR moves to
>the next step.
>
>I'm starting to think that if my extn's are 3xxx and 4xxx I can't have any
>menu choices beginning with 3 or 4. Would this be correct? If so how does
>the received DTMF break out of the IVR and get matched to the relevant
>dialplan entry?
>
>
>[mainmenu]
> exten => s,1,Answer
> exten => s,2,SetMusicOnHold(default)
> exten => s,3,DigitTimeout,3
> exten => s,4,ResponseTimeout,5
> ;SAI menu - 1 for tech support, 2 for voicemail, 3 for echo test
> exten => s,5,Background(welcomemsg)
> exten => s,6,Background(choosemsg)
>
> ; Sales
>exten => 1,1,Dial,SIP/3400|20
>exten => 1,2,Voicemail(3400)
>exten => 1,3,Goto(mainmenu,s,60
>
> ; Tech support
>exten => 2,1,Dial,SIP/3401|20
>exten => 2,2,Voicemail(3401)
>exten => 2,2,Goto(mainmenu,s,1)
>
> ; Echo Test
> exten => 3,1,Playback(demo-echotest)
> exten => 3,2,Echo
> exten => 3,3,Playback(demo-echodone)
> exten => 3,4,Goto(mainmenu,s,6)
>
> ; Parrot Test
> exten => 4,1,Goto(205,1)
>
> ; Access VoiceMail
> exten => 5,1,VoicemailMain
> exten => 5,2,Goto(mainmenu,s,6)
>
> ; Play the weasels
> exten => 6,1,Wait,3
> exten => 6,2,Playback(tt-somethingwrong)
> exten => 6,3,Playback(tt-weasels)
> exten => 6,4,Wait,2
> exten => 6,5,Goto(mainmenu,s,6)
>
>; # to hangup
> exten => #,1,Playback(vm-goodbye)
> exten => #,2,Hangup
>
> exten => t,1,Goto(#,1)         ; If they take too long, give up
> exten => i,1,Playback(invalid) ; "That's not valid, try again"
>
>
>Whilst writing this I've had a thought. What would happen if I had an
>entry like this?
>
>; transfer to regular extension #
>exten => _3XXX,1,Dial(SIP/{EXTN}|20|T)
>exten => _4XXX,1,Dial(SIP/{EXTN}|20|T)
>
>Thanks
>
>-- 
>Mark Phillips, G7LTT/KC2ENI
>Randolph, NJ
>http://www.g7ltt.com/
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