[Asterisk-Users] Asterisk/IVR general inquiry

[Cole Technical Services]

Andrew,
   I can supply this functionality to you as a service if you like. I have
an 8 T1 platform available and can interface with you databases. This would
save you the time and expense of building a system of your own. If your
interested, please email me privately at Tvaught at ColeTechnical.com

> -----Original Message-----
> From: asterisk-users-admin at lists.digium.com 
> [mailto:asterisk-users-admin at lists.digium.com] On Behalf Of 
> Andrew Braae
> Sent: Friday, March 12, 2004 10:41 PM
> To: asterisk-users at lists.digium.com
> Subject: [Asterisk-Users] Asterisk/IVR general inquiry
> 
> 
> Hi,
> 
> I am looking for some assistance here with what I think is an IVR 
> requirement...however I could be wrong - I am not just a 
> newbie when it 
> comes to this stuff, I am perhaps the newbie of newbies at 
> telephony stuff. 
> So I would really appreciate it if anyone could give me a 
> general steer just 
> to the right area for the problem described here. Is it even 
> possible there 
> is a package that does this kind of thing? An open source 
> solution would be 
> much preferred....
> 
> 
> Anyway, to describe the need, the scenario is kind of like a 
> dating service, 
> but with a more business focus. I can't say any more at this time 
> unfortunately, but I guess the technology would relate to 
> many different 
> kinds of business. Basically we're just looking for an 
> automated way for 
> people to leave voice messages that can then be uploaded to a 
> database.
> 
> It works like this.
> 
> The first person (call them the supplier) uses a web-based 
> system to try and 
> make contact with the customer (customer makes it sound like 
> some kind of 
> online sex service, but trust me it is not). The customer 
> considers the 
> request, and if they want to proceed, they use their web interface to 
> indicate they are happy to receive a message from the supplier.
> 
> The business system now does two things.
> 1) It sends an email to the supplier telling them the number 
> to call to 
> leave their message, along with an access code.
> 2) It sends the access code to the IVR system, so that its 
> ready when the 
> supplier calls (preferably an XML message).
> 
> I use the term "IVR system" but like I said I am an extreme 
> newbie - I don't 
> know if this is IVR or something else.
> 
> Anyway, this is where the telephony part starts. When the 
> supplier follows 
> the instructions in the email and calls the IVR system, they 
> hear a short 
> pre-recorded message telling them to enter their access code. 
> The IVR system 
> authenticates the code they enter. They then hear a short 
> instructions 
> (pre-recorded, and always the same), and then they can leave 
> their message. 
> Its very simple, they just leave the message and hang up, there is no 
> interactivity. All they need to do is to be able to edit 
> their message just 
> like you would on voicemail - listen to it, cancel it, 
> confirm it once they 
> get their message right.
> 
> As soon as the supplier has completed this stage, then the 
> IVR system will 
> make sure the code can't be used again.
> 
> Then the IVR system sends the data back to the business 
> system. Again, this 
> would preferably be in an XML message. The message would 
> contain both the 
> access code and the raw data of the voice message (preferably 
> in mp3 so it 
> could be played straight-away on a computer).
> 
> Thats it. Like I said, I hope I am not addressing the wrong 
> group entirely. 
> This was a long question but even a very short answer would be much 
> appreciated - guiding me to software/hardware/news 
> groups/FAQs/whatever.
> 
> Thanks in advance for any help, sorry for any inconvenience 
> if this is badly 
> directed.
> 
> Andrew
> 
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