[Asterisk-Users] Asterisk/IVR general inquiry

[Andrew Braae]

Hi,

I am looking for some assistance here with what I think is an IVR 
requirement...however I could be wrong - I am not just a newbie when it 
comes to this stuff, I am perhaps the newbie of newbies at telephony stuff. 
So I would really appreciate it if anyone could give me a general steer just 
to the right area for the problem described here. Is it even possible there 
is a package that does this kind of thing? An open source solution would be 
much preferred....


Anyway, to describe the need, the scenario is kind of like a dating service, 
but with a more business focus. I can't say any more at this time 
unfortunately, but I guess the technology would relate to many different 
kinds of business. Basically we're just looking for an automated way for 
people to leave voice messages that can then be uploaded to a database.

It works like this.

The first person (call them the supplier) uses a web-based system to try and 
make contact with the customer (customer makes it sound like some kind of 
online sex service, but trust me it is not). The customer considers the 
request, and if they want to proceed, they use their web interface to 
indicate they are happy to receive a message from the supplier.

The business system now does two things.
1) It sends an email to the supplier telling them the number to call to 
leave their message, along with an access code.
2) It sends the access code to the IVR system, so that its ready when the 
supplier calls (preferably an XML message).

I use the term "IVR system" but like I said I am an extreme newbie - I don't 
know if this is IVR or something else.

Anyway, this is where the telephony part starts. When the supplier follows 
the instructions in the email and calls the IVR system, they hear a short 
pre-recorded message telling them to enter their access code. The IVR system 
authenticates the code they enter. They then hear a short instructions 
(pre-recorded, and always the same), and then they can leave their message. 
Its very simple, they just leave the message and hang up, there is no 
interactivity. All they need to do is to be able to edit their message just 
like you would on voicemail - listen to it, cancel it, confirm it once they 
get their message right.

As soon as the supplier has completed this stage, then the IVR system will 
make sure the code can't be used again.

Then the IVR system sends the data back to the business system. Again, this 
would preferably be in an XML message. The message would contain both the 
access code and the raw data of the voice message (preferably in mp3 so it 
could be played straight-away on a computer).

Thats it. Like I said, I hope I am not addressing the wrong group entirely. 
This was a long question but even a very short answer would be much 
appreciated - guiding me to software/hardware/news groups/FAQs/whatever.

Thanks in advance for any help, sorry for any inconvenience if this is badly 
directed.

Andrew

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